Staffordshire Police face increased demand as World Cup success continues

Monday, 9th July 2018

STAFFORDSHIRE Police have said that a combination of the continued hot weather and England’s success in the World Cup saw the force faced with exceptionally high demand at the weekend.

A total of 3,643 calls were made to the control room on Saturday and Sunday.

On Saturday, police phone operators took 841 calls to the 999 number, while the 101 number received 988 calls. The demand for 999 emergencies went down slightly to 779 calls on Sunday. However the number of 101 calls increased to 1,015.

Deputy Chief Constable Nick Baker said: “Our policing teams have an extensive plan in place to provide visible reassurance and to respond to any number of incidents following the semi-final fixture on Wednesday evening.

“We are confident we have prepared for every eventuality, however we need your help to reduce the number of calls we expect to receive.”

Among the emergency and 101 calls, contact staff also have to deal with a large number of callers whose issues could be more quickly and easily addressed through other channels.

The Staffordshire Police website contains a wealth of information and guidance about how to get in touch with the right people to deal with a range of problems, including noisy neighbours or graffiti.

Please remember to only use 999 where there’s an immediate threat to life or property, and only call 101 to report a crime that’s already happened or if you want to share important information. For anything else, take a look a look at their website which can quickly answer questions and keep our contact centre free to deal with more serious matters.

Advice for calling 999:

  • call when it’s an emergency
  • a crime is in progress
  • someone suspected of a crime is nearby
  • when there is danger to life
  • when violence is being used or threatened
  • If you have knowledge or suspicion of imminent terrorist activity call 999 immediately. Otherwise you can call the Anti-Terrorist Hotline on 0800 789 321.

When to call police on 101:

Examples of the proper use of 101 include reporting a car as stolen, damaged property or anyone suspecting drug dealing in their neighbourhood.

Alternatively you can find the latest crime prevention advice and information at or at