Have your say about Council services – and you could win a TV

April 16, 2015

RESIDENTS of Tamworth are being reminded that they can have their say on how they would like to communicate with Tamworth Borough Council– and be in with the chance to win a TV.

We are asking our customers how they get in touch with us, how their needs are changing and what we can do to make our customer service even better.

To find out more about the way customers and potential customers communicate, we are inviting people living in the borough to go to our website and complete a short survey. It asks questions about how you currently contact the council, how you would prefer to make contact and what methods you would use if they were available.

Everyone who completes the survey will be entered into a prize draw and could be in with the chance of winning a TV. But time is running out – you only have until April 30 to take part.

The survey is part of a long-term project to change and improve the way that Tamworth Borough Council delivers its services, to meet the changing needs of its customers. A new customer services strategy has been written which sets out a three-year plan for how the authority aims to develop and shape customer services.

During the next 12 months, customers will be given much more choice about how they contact the council through new channels – including new and improved online access, web chat facilities, check-in by mobile phone and self-serve at Marmion House reception.

 Customers will soon be able to report issues and contact Tamworth Borough Council by:

  • A new mobile app which will allow residents to complete Council Tax processes, report missed bin collections and make payments;
  • An improved website allowing customers to interact with the council without having to come into Marmion House or ring in. If help is needed to navigate around the site, then it will be available via a new web chat service.

In the near future, there will also be changes made to the service customers receive when they come into Marmion House, with customers able to make and manage their appointments through the website.

The changes to the way customer services are delivered will have a number of benefits to customers – including a more consistent service which is much more convenient for customers to use.

Ani Goodwin, Tamworth Borough Council’s Director of Transformation and Corporate Performance, said: “The way that our customers want to communicate with us and access our services is changing, and we need to be able to meet those changing needs.

“This project is a long-term plan which will see a number of digital improvements developed and rolled out over the next three years.

“We want our customers to be at the heart of all we do, and that is why we are asking people in Tamworth to get involved with us at this early stage by telling us how they want to communicate with us. I would like to see as many people as possible taking part in the survey and having a say in how we serve you, now and in the future.

“Please take a few moments to complete our online survey to let us know what you think.”

The survey can be found on the council’s website at www.tamworth.gov.uk