Citizens Advice services to continue after new provider found

Thursday, 14th March 2019

CITIZENS Advice services delivered on behalf of Tamworth Borough Council are set to continue after a new provider has been found to take over the service, it has been confirmed.

Citizens Advice South Derbyshire and City will be taking over Citizens Advice Mid Staffordshire (CAMS), which recently announced its intention to close as of March 31st. CAMS had been contracted to provide financial wellbeing, debt and generalist advice on behalf of Tamworth Borough Council, as Tamworth Advice Centre, until March 2020.

Since the news from CAMS, Tamworth Borough Council has been working hard to find a new provider to take over the contract and to protect this vital service for the people of Tamworth.

Work is now taking place to progress a smooth transfer process before the end of March.

Cllr Stephen Doyle, Tamworth Borough Council’s Cabinet member for Communities and Partnerships, said: “This is great news for the people of Tamworth. We were disappointed with the news that CAMS is to close, but it was something we had no control over and our immediate priority was to find a solution which would protect the service for the people of Tamworth.

“We are delighted that this solution was found so quickly and it should mean there is a smooth transition from one service to the other. We now look forward to working with the new provider in the next few weeks to aid that seamless transfer process.”

David Symcox, Chief Executive Officer of Citizens Advice South Derbyshire and City, said: “We are delighted that the service is to continue for people right across Tamworth. In terms of transfer, it is our intention that this will be fairly seamless in terms of delivery of service. My own organisation has been operating since 1999 as a Citizens Advice.

“We have the same aim of helping people find a way forward no matter the problem, and just like CAMS, we are an independent, confidential and impartial source of free advice for members of the public. We operate the same systems and quality assurances and so the hope is that clients will not notice a difference.”